2018 Internet Retailer KPIs & Site Search Survey

In this report, we share the exclusive findings of the new Internet Retailer survey that evaluates the impact of site search on performance metrics for e-commerce companies. 

The goal of the research was to understand how online retailers utilize their site search function, and how it affects their key performance indicators (KPIs). 

• Top KPIs that impact bottom line metrics 

• Progression along the search maturity model 

• Largest obstacles towards performance goals

The report highlights challenges and opportunities site search presents for e-commerce: 

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