2018 Internet Retailer KPIs & Site Search Survey

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In this report, we share the exclusive findings of the new Internet Retailer survey that evaluates the impact of site search on performance metrics for e-commerce companies. 

The goal of the research was to understand how online retailers utilize their site search function, and how it affects their key performance indicators (KPIs). 

The report highlights challenges and opportunities site search presents for e-commerce: 

  • Top KPIs that impact bottom line metrics 
  • Progression along the search maturity model 
  • Largest obstacles towards performance goals

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